Terms & Conditions
When signing the booking form or paying the full deposit you are confirming that you agree to all of the following Terms & Conditions:
This holiday home is our cherished second home. We appreciate you treating it with respect. Please leave it as you wish to find it. Ensure it is clean and tidy on departure, all pots washed and all rubbish removed. We supply bathroom cleaner in both the en suite bathroom and shower room, please feel free to use it.
The Primary Guest accepting these terms and conditions must be at least 25 years old and listed on the electoral roll.
Name, age, address, phone number and email of lead guest is required upon booking. Names and ages of all guests staying in the holiday home is also required. Only guests on the list may stay in the holiday home.
Bedding, upholstery or mattresses are NOT to be taken or left outside the holiday home.
We personally clean the holiday home between guests but it is the responsibility of the hirer to maintain the holiday home and its contents to a reasonable standard during their stay, should the hirer fail to do this and the holiday home is left unable to be re-let, we are entitled to recover repair expenses and any loss of rent.
No hen or stag parties
We’re really happy that some of our guests are using hybrid cars to help protect our lovely environment, and the Holiday Park owners are working on ways to help you charge your cars while staying with us, however, please don’t use our holiday home electricity to do this. We want to make sure we don’t end up with a surprisingly big electric bill.
FOR YOUR SAFETY AND THE SAFETY OF OTHERS
STRICTLY NO BARBECUES either inside, on the decking or surrounding area.
NO SMOKING inside the holiday home.
Several fires have occurred because of phone or vape chargers being left in the electrical socket. Please unplug all chargers while away from the holiday home.
£50 deposit must be paid immediately to confirm the booking. This deposit is applied to the total cost of the holiday rental.
Provisional bookings are not accepted.
Full names and ages of all persons staying in the holiday home are required at the time of booking.
Full rental balance is due 6 weeks before the holiday or the booking will be cancelled and the deposit not refunded.
The Booking deposit is to secure your holiday. It will be applied to total cost of the rental.
A Security Deposit of £100 is required. This deposit covers damage and excessive cleaning if needed and will be returned in full within 3 days upon inspection of the holiday home after your stay. Minor breakages are not charged. The holiday home should be left in the same clean condition that you found it. This would include the kitchen is clean, all utensils put away, all bins are empty and in their designated area, toilets, basins and shower are clean. Please keep our holiday home secure during your stay. The electrical, water and gas meters are recorded before and after your stay. Excesses will be charged.
The Security Deposit will be forfeit if any of the following occur:
There have been non registered persons staying in the holiday home.
There has been smoking in the holiday home.
There have been pets in the holiday home.
Damage or mess has been caused and not repaired / replaced or cleaned.
The holiday home is vacated after the agreed time.
There has been excessive use of gas or electricity.
Evidence of drug use.
If any safety equipment such as smoke alarms or fire extinguishers have been tampered with.
The holiday home is left dirty.
Evidence of a barbecue being used.
Any other unreasonable activities not listed above.
Accepted Payment Methods
Bank transfer – Bank details provided on booking form
Arrival & Departure and Keys
Keys will be in the key safe on your arrival and the code will be given to you 2 days before your arrival. The key must be returned and locked in the safe on your departure.
Use of equipment in the holiday home
You are agreeing to the safe use of all equipment in the holiday home.
The Central Heating has been set at a comfortable temperature and timing. If you wish either to be adjusted DO NOT do it yourself. Contact the owner who lives locally and they will make the adjustments.
The sofa bed in the living room should only be used for sleep. It should not be left up for lounging in front of the TV.
The holiday home owner will not be considered liable for any injury caused by improper use of equipment.
Faulty equipment must be reported immediately. You must not use any equipment you do not consider to be in perfect condition.
Any claims of injury must be reported to the owner immediately.
If unsure how to use any of the equipment supplied contact the owner immediately.
Claims will be thoroughly investigated and prosecution may be sought in the event of fraudulent claims.
Please no candles.
Arrival time 2:00 PM
Departure time 11:00 AM
If desired entertainment passes can be purchased at the Park reception, or through us at no extra charge with payment for them in advance. Prices vary and we can supply more information about them on request.
Problems with your accommodation
You must report any problems immediately to the holiday home owner.
You must give the holiday home owner a fair and reasonable opportunity to rectify the problem or offer suitable compensation. In the event that you are not happy with the response from the owner then you must seek legal advice as this will protect the rights of both you and the owner.
Damage to / Loss of property (The holiday home and / or contents)
Please report any accidents, losses or damages caused by you or your party as soon as possible to enable us to respond to the circumstances. Smaller items may be replaced by yourselves if you wish, but the item(s) must be like for like or we may keep part or all of your Security Deposit. Where the damage exceeds the £100 deposit necessary legal action may be taken to seek full compensation. In the event of loss of keys you will be liable for the cost of replacement of the locks and keys.
Disputes & Harassment
In the event of a dispute then a third party may be consulted in order to resolve matters.
Repeated / abusive telephone calls, text messages , written correspondence or other contact will not be tolerated.
By agreeing to these terms you will not threaten legal action in the event that the bond is not returned due to any breach of these rules. Any such action will be considered harassment.
You will be liable for any additional costs incurred as a result of any breach of these rules.